Appointment Scheduling
Let patients self-schedule, reschedule, or cancel appointments 24/7 via chat. CareConvo syncs with your scheduling system in real time, sends automatic reminders, and reduces no-show rates by up to 40%.
40% fewer no-shows
HIPAA Compliant · SOC 2 Type II Certified
The Conversational AI Platform for Digital Patient Engagement
CareConvo AI helps hospitals, clinics, and health systems automate patient engagement through intelligent virtual health assistants — achieving 74.3% appointment confirmation rates, filling more cancelled slots, and freeing your staff from repetitive outreach.
74.3%
Appointment confirmation rate
36%
Increase in appointment utilization
5/5★
Customer rating
CareConvo AI Assistant
Hi Sarah! I'm Cara, your AI health assistant. Your appointment with Dr. Chen is tomorrow at 2 PM. Can I help you complete your pre-visit intake?
Yes, let's do that now
Are you currently taking any medications? If yes, please list them and their dosages.
Metformin 500mg twice daily, Lisinopril 10mg once daily
Got it, I've recorded that. Your intake is 80% complete. Dr. Chen will have everything ready before your visit. ✓
Assistant is typing...
Type a message...
HIPAA Compliant
74.3% confirmation rate
Trusted by leading health organizations
CareConvo AI EngineAlways-on patient engagement
Web Chat
SMS / Text
WhatsApp
Appointment Scheduling
92%Pre-Visit Intake
87%Medication Reminders
96%Post-Discharge Follow-up
78%4.8 / 5
Patient satisfaction
What is CareConvo AI?
One AI-Powered Platform. Every Patient Touchpoint.
CareConvo AI is a conversational AI healthcare platform that connects to your existing EHR, practice management system, and patient portal. It deploys intelligent virtual health assistants across web, SMS, and WhatsApp — engaging patients at every step of their care journey, from scheduling to post-discharge.
Unlike generic chatbots, CareConvo understands clinical context. Its AI health assistant handles complex medical conversations, routes urgent cases to care teams, and captures structured data that flows directly into your workflows — all while remaining fully HIPAA compliant.
< 3 min
Avg. intake completion time
94%
Task automation rate
3 weeks
Average time to go live
10M+
Patient interactions handled
Platform Features
Everything You Need for Modern Patient Engagement
From the first appointment request to post-discharge follow-up, CareConvo AI automates every patient interaction — freeing your clinical staff to focus on what matters most: delivering care.
Pre-Visit Intake Automation
Collect demographics, insurance, chief complaints, medication lists, and symptom histories before the visit. Structured data flows directly into your EHR, saving 8–12 minutes of clinical time per appointment.
8–12 min saved per visit
Medication Reminders
Automated, personalized medication reminders via SMS or WhatsApp improve adherence by up to 34%. CareConvo tracks responses, flags missed doses, and alerts care coordinators when intervention is needed.
34% better adherence
Post-Discharge Follow-Up
Reduce 30-day readmissions with automated post-discharge check-ins. CareConvo asks about symptoms, medication adherence, and follow-up appointment status — escalating to clinical staff when responses indicate risk.
Reduces 30-day readmissions
AI Symptom Triage
CareConvo's AI health assistant guides patients through symptom assessment using validated clinical protocols. It determines urgency, recommends appropriate care pathways, and routes critical cases to on-call staff immediately.
Validated clinical protocols
Analytics Dashboard
Real-time visibility into engagement rates, no-show trends, intake completion, patient satisfaction scores, and operational efficiency metrics. Export reports to share with administration and payers.
Real-time operational insights
How It Works
Live in Weeks, Not Months
Our streamlined implementation process gets your AI patient engagement platform deployed and driving results in as little as three weeks — with dedicated support at every step.
1
Integrate
Connect to your existing systems in days
CareConvo AI connects to your EHR (Epic, Cerner, athenahealth), practice management system, and patient portal via HL7/FHIR APIs. Our implementation team handles the full technical setup with zero disruption to your workflows. Most health systems are live within 3 weeks.
- HL7/FHIR API integration
- EHR connectors pre-built
- SSO & identity management
- BAA signed on day one
2
Configure
Build your virtual health assistant in hours
Use CareConvo's no-code builder to configure conversation flows, intake questionnaires, reminder schedules, and escalation rules — all tailored to your specialty, workflows, and brand. Clinical content is pre-built and evidence-based; you customize what matters.
- No-code conversation builder
- Pre-built clinical templates
- Custom branding & tone
- Multi-language support
3
Engage
Activate AI-powered patient conversations at scale
CareConvo begins engaging your patients automatically — sending appointment reminders, triggering intake requests, delivering medication alerts, and conducting post-visit check-ins across web chat, SMS, and WhatsApp. Your team monitors the analytics dashboard and steps in only when escalations require human judgment.
- Web, SMS, WhatsApp channels
- Automated campaign triggers
- Real-time escalation alerts
- Performance analytics
Use Cases
Built for Every Healthcare Setting
Whether you run a single-specialty clinic or a multi-facility health system, CareConvo AI adapts to your patient population, workflows, and regulatory environment.
Hospitals & Health Systems
Reduce administrative burden across large patient populations
For multi-facility health systems managing thousands of patient interactions daily, CareConvo's AI healthcare chatbot automates the routine while surfacing what needs human attention. Deploy across all facilities with centralized oversight.
45%
Reduction in call center volume
$2.4M
Annual cost savings (500-bed hospital)
- Centralized scheduling across facilities
- System-wide medication adherence tracking
- Population health outreach campaigns
- Real-time surge detection via triage data
Clinics & Medical Groups
Scale patient engagement without hiring more front-desk staff
Independent practices and medical groups can compete with larger systems by deploying a digital health assistant that handles intake, scheduling, and follow-up — letting your staff focus on in-office patient experience and clinical tasks.
87%
Intake completion before visit
3 hrs
Saved per day at front desk
- Automated appointment reminders (72h, 24h, 2h)
- Insurance verification pre-authorization
- Recall campaigns for overdue preventive care
- Post-visit satisfaction surveys
Telehealth Providers
Maximize show rates and patient satisfaction for virtual visits
For telehealth platforms where no-shows are uniquely costly, CareConvo's conversational AI healthcare capabilities improve show rates through intelligent reminders, pre-visit technical checks, and frictionless intake that sets up every session for success.
38%
Improvement in show rate
4.9★
Post-visit satisfaction score
- Technical readiness pre-checks via chat
- Automated pre-visit intake with symptom capture
- Same-day appointment slot filling
- Asynchronous follow-up messaging
Specialty Care
Support complex care journeys in oncology, cardiology, and more
Specialty practices deal with patients managing chronic conditions and complex care plans. CareConvo's AI health assistant delivers condition-specific education, tracks symptoms longitudinally, and coordinates multi-provider care team communication.
62%
Improvement in care plan adherence
29%
Fewer emergency escalations
- Condition-specific symptom monitoring
- Care plan step-by-step guidance
- Multi-specialist coordination
- Clinical trial eligibility screening
Pricing
Transparent Pricing for Every Organization
No hidden fees. No per-seat charges. All plans include HIPAA BAA, onboarding support, and our full security framework.
$4,000 one-time setup fee on Basic & Business
- Up to 3 use cases
- Standard analytics dashboard
- 5 hours/month agent configuration support
- HIPAA BAA included
- EHR integrations
- API access
- Voice calls at $0.20/min
- Text messages at $0.05/message
- Unlimited use cases
- White-labeled dashboard
- Priority support
- Dedicated account manager
Most Popular
Business
For growing teams managing multiple workflows.
$1,350/month
Book a Demo+ $4,000 one-time setup fee
- Unlimited use cases
- Advanced analytics dashboard
- White-labeled dashboard
- Priority support
- Dedicated support team
- HIPAA BAA included
- EHR integrations
- API access
- Voice calls at $0.20/min
- Text messages at $0.05/message
- Custom enterprise configuration
- Dedicated account manager
- All Business features included
- Custom configuration
- Dedicated account manager
- Outcome-based pricing available
- HIPAA BAA included
- EHR integrations
- API access
- Volume discounts on usage
Outcome-based pricing available for select use cases. Talk to our team
Security & Compliance
Built for Healthcare's Most Demanding Compliance Requirements
Healthcare data demands the highest level of protection. CareConvo AI was architected from the ground up with HIPAA compliance, enterprise security, and clinical interoperability as first principles.
HIPAA Compliant
CareConvo AI is fully HIPAA compliant. All PHI is encrypted in transit and at rest. Business Associate Agreements (BAA) are signed with every customer before going live.
SOC 2 Type II
Our infrastructure and security controls are independently audited to SOC 2 Type II standards, covering availability, security, confidentiality, and processing integrity.
HL7 / FHIR R4
Native support for HL7 v2.x messaging and FHIR R4 APIs ensures CareConvo integrates seamlessly with Epic, Cerner, athenahealth, and virtually any modern EHR platform.
BAA Ready
A signed Business Associate Agreement is standard in every CareConvo AI contract — not an add-on. We understand HIPAA compliance is non-negotiable for healthcare organizations.
256-bit AES Encryption
All patient data is encrypted at rest using AES-256 and in transit using TLS 1.3. Access controls, audit logging, and role-based permissions are enforced at every layer.
99.9% Uptime SLA
Enterprise-grade infrastructure hosted on AWS with multi-region redundancy, auto-scaling, and a 99.9% uptime SLA. Our status page provides real-time visibility into system health.
Need our security documentation, penetration test reports, or compliance evidence? Request our Security Package
Customer Stories
Trusted by Healthcare Leaders
See how health systems, medical groups, and specialty practices are using CareConvo AI to transform patient engagement.
74.3% appointment confirmation rate
Working with Puppeteer was fantastic. Their team really knows their stuff. The intuitive platform made the whole process much smoother.
Very collaborative team. They understand our goals and what we're trying to achieve with this platform.
36% increase in appointment utilization
Our goal was to replace texting and email sequences with dynamic AI-generated prompts. Puppeteer seemed like the perfect fit — and it delivered.
FAQ
Frequently Asked Questions
Everything you need to know about CareConvo AI's AI patient engagement platform.
Still have questions? Our team is happy to help.
Talk to Our TeamReady to Transform Your Patient Engagement?
Join hundreds of health systems and clinics using CareConvo AI to reduce no-shows, streamline intake, and improve outcomes — all through the power of conversational AI.
14-day free trial
No credit card required
HIPAA BAA included
Live in 3 weeks